FAQ
- How to connect BigAnt on mobile?
- I need to run BigAnt outside my Office, how to setup IP/ports for connection through internet?
- The contact list shown in my BigAnt Messenger is not sequenced, I need them to be alphabetically listed.
- I noticed there is an option: "Server email settings", what is this for?
- I forgot my Admin password to BigAnt server, how can I reset it?
- We have subsidiaries in different countries, does BigAnt messenger work for us?
Troubleshooting
- Failed to get full data from BigAnt Client
- Failed to Login from BigAnt client
- Failed to activate the BigAnt server console
- Failed to upload Avatar/ open Bulletin/ open Cloud Disk/ upload a file to group sharing space
- Failed to open web app on mobile client and get error: server access failure
- Failed to connect server when using remote access
- Service Error/Processing Error… for All BigAnt services
- The main panel of BigAnt client cannot be opened
- The contact list is empty on client
- Failed to change login port 6091
- I am getting error "SQL server connection failed"
- I need to sort users on server, but it does not work.
- Error: install BigAnt server failed
- Error: Blue Screen when install PC client
- Error: Your serial number is out of date.
- Error: Reg number is expired
- Error: Beyond the number limit
- It prompts "Login Error" when I trying to login BigAnt Server Console
- Failed to create groups on client
- The remote desktop only works with LAN computers. Not my WAN/VPN contacts
- The remote desktop appears intermittent, how can I improve it?
- My Trend Micro kills BigAnt directory after I install it, how can I stop it happening?
How-to articles
- How to install and run BigAnt server?
- How to limit each group/department to see only itself?
- How to config Bulletin at the first time?
- How to make settings to change the notification as message pop-up?
- How to find the option Import users from AD?
- How to import users from a file?
- How to create a scheduled task to Sync AD?
- How to find menu like Roles manager, Login logs, Static and Query?
- How to switch login accounts: System admin/Security admin/Audit admin/super admin?
- How to change/move server to a different IP address?
- How to accelerate file transfer with option "Enable P2P transfer on client"?
- How to enable ports on router/firewall for BigAnt Server?
- How to login with domain name?
- How to control whom users can see and chat with?
- How to find my History or Message Manager from client?
- How to change default BigAnt web service Port 8000?
- How to change BigAnt ports?
- How to transfer BigAnt 5 database from old version to the new version?
- We would like to tell you more...