5 Benefits of Using a Business Messenger

With the power of the Internet, people from anywhere around the world can communicate with each other. 
Instant messaging has become widely use than ever before, in business, IMs have taken the place of phone calls and fax as reliable communication methods.

What are the mainly benefits of using a business messenger?

1. Business Messenger can increase Efficiency.

In daily work, a quick question may rise up, now you can locate the target contact on the IM, drop a few lines of the question, and get a reply instantly without leaving your desk. Business instant messaging is accessible anywhere in the world, regardless in the same office or oversea branches.

2. Business Messenger offers better customer service.

Good customer service becomes a critical factor for a company that hopes to stay in business long. Business Messenger becomes a flexible and reliable customer service tool. Both of pre-sale and customer service.

3. Exchange Information Quickly.

When there is an alert needs to be informed to all employees through the company, using business messenger as a widely-used communications tool can also mean faster information delivering and gathering with contacts outside the office as well.

4. Protect Company Information and Privacy.

Different to public IMs like MSN, Skype etc, many business messenger clients, also called corporate messengers, offer keyword filtering functions and will keep a full copy of the whole history message, this feature enables your IT department can track and monitor the daily communication goes through the IM system. In this way to stop the leaking of sensitive company information.

5. Reduce phone call cost.

Business messenger offers voice chat (VOIP) and video chat, so employees can talk to each other or customers through the IM directly, meaning there is no need to invest on the third-party voice chat program like Webex, and also the phone call cost can be reduced.