The Value Added Features of a Corporate Messenger

A corporate messenger is popular used in offices for daily conversation. The basic features including instant messaging, file and folder transfer, voice and video chat etc which will full fill the most common requirements in communication. Some good-designed corporate messengers provide more value added features which makes the messenger become more powerful and suitable for company use.

Integrate Live Chat with desktop messenger

Live chat; also know as online help desk program, it can be a function part of your website. When the website visitors have questions or the customer needs support in real time, the live chat does help.

To add a live chat on the website can turn visitors to customers and offer reliable sales support for returned customers.

Let’s take a look BigAnt corporate messenger as an example. Live Chat is a built-in function of the messenger. It can be easily integrated with your company web site, so that your website visitors could be chat with your service people in a chat window on your website, the operators can handle multiple conversations simultaneously.

The setup is easy as well; the system administrator can centrally create and manage the operators. It will automatically generate the Html code, you only need copy and paste the code to your website, the live chat is alive. Anyone comes to your website can click the available operators to start chat in real time.

Add Document Management Module to the IM

In general, Document Management is a stand-alone program for company to electronically to do the document control. Now it integrates with BigAnt Corporate Messenger as well, it is a creative function to let staff electronically stores, manages and share business documents in few clicks. The system administrator can assign access permissions to company documents to ensure maximize security and convenience. Each BigAnt Messenger client can assign access permissions to their personal documents as well. Keep track of document version history is available as well.  So you can always knowing the editions and locations of concerned document

The Function of Broadcast message

Also called BigAnt Bulletin Board, functioning in sending announcement to all users or selected users. This is useful to notify to hold meetings, announce holiday breaks, send notices to all employees or send to selected groups/users. Users can reply and or discuss to the thread in real time.