Why use an instant messenger instead of phone

Make a telephone call to colleague or customers is the most popular communication method in the business world, when you need an updated quote, or need to confirm the order, even offer a quick technical support, call the target people and start the conversation via phone call is easy and fast, that’s way we are used to rely on for a long period, no doubt, it will continue.

Meanwhile, more and more companies are opting to use an enterprise level instant messenger for daily communication; anyway, it doesn’t mean the IM will replace the phone call. Communication through instant messaging is definitely a new and creative solution.

For example, when you are required to offer some step-by-step support to a customer who is fighting with the setup of the programs he brought from your company, the customer is annoyed and lost patience to hear your voice on the phone, since he is not familiar with the new program and become more confused through your oral teaching. How can you help the customer in the most quick and efficient way? Connect your customers through an instant messenger, send him a detail step-by-step instruction, and meanwhile attach some screenshot of the program menus or other related information which will let the customer follow easily.

Compare to the phone call, business messenger offers the voice and video chat features, and you can connect to people or let your customer contacts you with no delay. If you make a phone call to reach people, the line maybe always busy, you may got stuck for a long period and waste your time, your customer will lost if the line is always taken up. Use the voice chat or the live chat through instant messaging will resolve the problem, and offers prompt care to your customers.

The more convenient features offered by instant messaging is you can chat with more than one people at the same time, The IM offers the feature like group chat or conference chat more which let the participators to share opinions and discuss at the same time. In this way to boost the productivity and get a conclusion fast.

So, now, are your ready to choose a right instant messaging program for your business?