4 Reasons Why Corporate Messenger is better than Free Messenger in Business Communication
Office communication in today's business environments becomes more important and crucial to improve the efficiency. In daily work, we are familiar with sending an email to discuss the new incoming product, make phone calls to confirm the delivery date, or walking down and forth to talk to your colleague about a new report. When we need a quick answer to our questions, send an instant message becomes a fast solution.
Free messengers like Yahoo, MSN or Skype are popular and help us a lot in communication. We can talk to friends, share pictures, make video calls to families, we used to rely on them, what's more, they are totally free. But there are some downsides of free messengers might change your decision of use a free messenger in office environment. In this article I will present 4 reasons why corporate instant messenger like BigAnt office messenger might work better for your daily office communication.
1. Security
Message encryption comes first in a corporate instant messaging solution. We do not want our customers list, financial report or any sensitive data to be revealed during a general chat. Unlike free messenger, corporate messenger encrypts all data transferred through your instant messaging network,
2. Everything is under control
Corporate messenger is configured and run inside your company; the IT departments fully control everything. Corporate messenger offers many useful features to let the program fits the company’s needs. For example, the IT department can set a role to enable only department managers can talk to the CEO, not all staff, or let part of the users to use the IM features since we do not want everyone can use the video chat to consume the bandwidth during work hour. Also the IT guys can customize the corporate messenger by displaying the company name and logo on the program interface, create a contact list reflect the real department tree of company.
3. Increase work efficiency
More creative and customized features are offered in corporate messenger. You can send both of instant message and offline message; the message sent to offline users will be delivered on his next login. Also you can send a file or folder to offline users; this is a useful feature which is not available in the free messenger.
You can customize presence status, send message to a group, share screenshot, get alerted when there is a new incoming message, For example, BigAnt offers a function to force user to be notified if there was a new message, the message will stay in a tiny window in the corner of desktop until the recipient click on it.
Some time you need to send a sensitive message to your colleague, but he may not on his seat for the moment, a feature called password-protected message may help you. The sent message will not show its content unless the recipient enters his login password of the corporate message.
4. Reliable technical support
Instant messaging seems to be a kind of no learning-curve skill of end users. But if you are the IT administrator in the company, you may encounter the problems like the free messenger crash, out of service without any notification, the offline message cannot be delivered as promised, or you are in need of a new feature that fits your company, I do not mean the corporate messenger will not have the described problems, but they do offer fast and commendable customer support to help you fix the problem and make a suitable messenger for you.
In general, corporate messenger is secure and stable for business communication. So choose a suitable corporate messenger to replace emails, phone calls and free messengers for your office. BigAnt Office messenger might be a money-worth choice, the instant messaging system use server-client structure and support cross-platform including Windows, Mac and Blackberry.