BigAnt Live Chat

BigAnt Messenger is a 360 degree solution for staff daily communication and bridges the gap between website visitors and your help desk staff.

BigAnt's unique Live Chat is a value-added feature lets you host an instant text messaging system between your website visitors and help desk staff. The visitors to your website can start conversation with your helpdesk staff and sales people in one click.

Note: BigAnt Live Chat is a basic module for both standard and professional version now.

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Key Features

Host BigAnt Live Chat on your company server. The web-based instant communication system is hosted on your dedicated server. Everything is under control.
Perfectly integrate company staff daily communication and web-based communication in one solution.
Enable real time chat. Pop up an instant chat request notification at system tray area on operator's local PC .
The operators can handle multiple conversations simultaneously
Easy integration with your web site. Copy and paste HTML code, it's that easy.
Visitors can leave an offline message to the operators.
More than one operator when providing live support.
The operators can keep a message history on his local pc.
Switch live chat request to desired person.

Benefits

No annual fee,no seats limited. BigAnt provides everything let you set up a total system of your own.
Perfectly integrate company staff daily communication and clients web-based live chat in one solution. Totally integrate with BigAnt Messenger and user friendly.

How does BigAnt Live Chat work?

BigAnt Live Chat is a built-in optional module in BigAnt Messenger Server application.
Your administrator specifies operators from existed user account on BigAnt Messenger Server side. Get the auto-generated HTML code and insert to your webpage to create a live chat banner.
The operators has BigAnt Client program installed on their computer.
When website visitors click the live chat banner, a private chat window will open. Meanwhile the operator will receive an instant note on his/her PC system tray. He/she click on the note to pop-up the chat window and start conversation with website visitors.

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